What is your shipping policy?
Most of our items are made to order. It takes 5-10 working days to ship. Email us if you need an item ASAP. We have random stock at hand, often in different colors. If the colors and design of the item you want is on hand, we can ship in a day or two. Before you order express shipping, please contact us to verify the availability of the product.
Can I return my order?
Before you place your order, please contact us and ask questions because most of our items are made to order, we do not encourage returns or exchanges. Shipping charges are non-refundable.
Do you issue refunds?
For items that we allow for return or exchange, we charge 20% restocking fee. We review the returned item to make sure it has not been worn or washed. If it is, then we do not issue a refund and shipping charges are non-refundable.
The item came damaged, can I exchange it?
In case of damages incurred during production we will exchange the item and pay for shipping. In case of exchanges without any damage or because you change your mind, you have to pay the shipping charges.
How do I wash the clothes?
With hook and loop fasteners, attach garment together before washing to prevent lint from attaching to the tape. For metal snaps, attach garment together to avoid damage to the snaps. Zippers have to be zipped together to avoid damage to the teeth. Our clothing is machine washable, unless otherwise stated in the garment tags.